We are currently open on appointment only. We are usually in the building or nearby, so please don’t hesitate to reach out when you are there or nearby!

During the holidays (Christmas, Easter, Eid) and the summer, the shop is open from 11am to 6pm, Tuesday to Saturday

The shop’s phone number is the following:
+961 76 992 076

Yes, all products that are on our website are available in shop.

All of our items on the website are exclusively produced for and by BEIT.
Some of our items at the shop are designed and produced by other artists and designers that we like to support!

Please email us on info@beit-collective.com with your portfolio and CV

Once your order has been dispatched you will receive an email confirming this along with a tracking link so you can keep an eye on your piece.

f you have placed an order, and are missing part of your order, email us on info@beit-collective.com as soon as possible and we will reach out to our shipping partners to find out what has happened. In the unlikely event they have forgotten to include part of your order, we will arrange to have it shipped out as soon as possible.

At BEIT, we take the utmost care in checking products and packaging orders before dispatch, but accidents can happen. If your order has arrived damaged or appears to have a fault, please send us an email at info@beit-collective.com

If you haven’t received a confirmation email, it’s always best to check your junk or spam folder in case it’s got stuck in there! Alternatively, you may have received a text message confirmation if you used a mobile number at checkout. If you still can’t find it, email us on info@beit-collective.com so we can check for any errors and resend.

If you would like to cancel your order, email us on info@beit-collective.com with your order number as soon as possible. Please note we can only cancel orders which have not been dispatched and are not made-to-order. If you order is already on its way to you, you will need to follow the usual returns process detailed on our Deliveries & Return page.

If you have made an error on your order, email us on info@beit-collective.com with your order number as soon as possible. We can amend the name and shipping address on your order if it has not been dispatched. If you would like to change the order itself, we would have to cancel your order and ask you to place another one. As above, we can only cancel orders which have not been fulfilled.

If you have ordered a gift for someone else, drop us an email on info@beit-collective.com with your order number and gift note as soon as you can and we will include it. Please note some brands use fulfilment centres and aren’t able to include gift notes for this reason.

Not as standard as all products are packaged and dispatched by shipping partners. If you are purchasing a gift and would like it gift wrapped, drop us an email on info@beit-collective.com with your order number as soon as you can and we will check if the brand can accommodate your request.

Yes, we offer an exclusive trade discount on some products to clients working in interior design, hospitality and architecture. Please email info@beit-collective.com for more information on our trade programme and to place an order.

As a marketplace, all our products are dispatched by our shipping partners. This means there may be multiple shipping charges applied at checkout, as you will be charged per brand you order from.
For bulky items, we will contact you with different quotations, it is always best to contact us beforehand.

We currently ship internationally.

Most orders are dispatched directly. Otherwise please refer to the product information for more details on production lead times. If there are any delays, the team will contact you.

Most of our brand partners aim to deliver in 4-5 working days after dispatch. If you haven’t received your order, and it’s been longer than 7 days, please email us on info@beit-collective.com and we can look into it for you.
For bulkier furniture such as tables and benches, the items might take around 2 weeks for delivery. In any case, the team will contact you

If you are out when our shipping partners chosen courier tries to deliver your order, they will either leave a notice and deliver your order to a local access point for collection, or reattempt delivery the following day if you don’t live near an access point.

If you have received a delivery notification, but your order hasn’t arrived, it has most likely been delivered to an access or collection point due to a failed delivery attempt. The courier should leave a notice with more information, or you can check the tracking number to see where your order has been delivered to.
In the rare situation that an order has been marked as delivered but hasn’t arrived or been delivered to a collection point, please email us on info@beit-collective.com as soon as possible (no later than 14 days) so speak with our brand partner who can open an investigation with their courier.

If you haven’t received your order and the tracking information hasn’t updated since it was dispatched, please email us on info@beit-collective.com as soon as you realise, and we can look into it further and speak with our shipping partner who can open an investigation with their courier.
We ask that you kindly bear with us while the courier looks into the whereabouts of your order, as they often locate it after an investigation is opened.

We hope you are happy with your BEIT order, but we know some things don’t work out. If you would like to return your order, you have 14 days from the date of receipt to notify us on info@beit-collective.com . You will have a further 14 days to send your item back to the brand after receiving a response from us. Read more about our returns policy on our Deliveries and Return page.

Yes, made-to-order and customised products are non-returnable/non-redundable and should be noted as such in the product description.
If the product arrives damaged, is faulty or not as described, we will honour our returns policy and / or arrange for a replacement to be sent to you at our cost. Read more about this on our Deliveries&Return page.

At BEIT, we take the utmost care in checking products and packaging orders before dispatch, but accidents can happen. If your order has arrived damaged or appears to have a fault, please send us an email at info@beit-collective.com

No, the cost and handling of the return is the responsibility of you, the customer, and we ask that you carefully package the products you wish to return and use a tracked shipping method for peace of mind.
Please note we are not liable for any damaged or lost returns, and more information about this can be found on our Deliveres&Return page.

We only offer exchange for items purchased at the store. Online orders are excluded. All orders placed on the website are dispatched individually by our shipping partners, so we can’t offer exchanges. If you would like to return an item and place a new order, please see our Deliveries & Return page for instructions on how to return your order, and we can advise from there!

Please contact us at info@beit-collective.com and we can guide you through the return process.

We ask our shipping partners to notify us about your return as quickly as possible so we can issue your refund as soon as they have received it back. We will contact you if there are any issues with your return.
If you believe your order has been returned and you haven’t received a refund, please email us on  info@beit-collective.com with the tracking number for your return and we will follow up with the brand.

Once we have been informed by our shipping partner about your return, we will issue your refund and notify you of this by email. Kindly note refunds can take 5 – 10 working days to appear on your account.

We will only refund shipping if you order arrived damaged, with a fault or was returned to us due to failed delivery attempts, and you have chosen not to have it redelivered or receive a replacement.
If you are returning your order for any other reason, we will not refund shipping.

Please note you, the customer, are responsible for the safe return of the product to our brand partner. We are therefore not liable for any damaged or lost returns.

BEIT Collective is a company dedicated to the promotion and preservation of Lebanese craftsmanship and identity, accomplished through collaborations with both Lebanese and international designers.

Yes we do! Our gift cards are digital, and can be purchased in different values. We don’t offer custom amounts, though you can order more than one gift card to make up your desired amount. Each gift card has its own code and will be emailed to you upon purchase. Send us an email info@beit-collective.com

As a growing business, we actively partner with other brands. If you are interested in a partnership and feel your brand aligns with BEIT, feel free to drop us an email on info@beit-collective.com and a member of the team will be in touch if we would like to explore a partnership with you.

We do partner with influencers. If we choose to, we prefer to reach out to them directly rather than invite influencers or agencies to contact us.

While our team aim to respond to all product or order enquiries within 48 hours, there can be additional delays in our replies if we are waiting on further information from a brand or courier. Occasionally our replies can also end up in junk folders, so please ensure to check before following up.

We are here to help with any questions you may have! The best way to get in touch with us is by email on info@beit-collective.com, and our friendly team will get back to you.

Yes, BEIT produces all of its products.

All products on BEIT are made in the Lebanon, with the exception of the Baalbek collection.

This can vary from product to product. All lead times are noted on the product pages and are to be treated as a guide in case of early or delayed dispatch. In the case of a delay, we will endeavour to notify you as soon as possible.

It depends on the product! Our BEIT editions are unlikely to come back in stock unless they are returned, or we relaunch the edition. Most products are restocked every few weeks so it’s worth checking back or emailing us on info@beit-collective.com or confirmation.

Please refer to the product page for specific care instructions. If there are no instructions, drop us an email on info@beit-collective.com and we can check for you!

Drop us an email on info@beit-collective.com with your question, and we’ll do our best to help. We may defer to our brand partners for more complex questions, so please bear with us if you don’t hear back straight away!

We handpick every member of our brilliant BEIT community, working with some of the best designers and artisans who share our love of beautiful products! If we feel a brand aligns with our aesthetic, we will reach out to them directly. We also invite brands to reach out to us, see below for more details.

Of course! If you follow the steps below, we will add you to our prospective brand partner list to be reviewed by our team when the time comes!

If you are interested in partnering with us and selling your products on BEIT, we’d love to hear from you. Email us on info@beit-collective.com with examples of your work, website and / or social handles. Kindly note we operate a long list for prospective designers and will get in touch with those who we feel will be a good fit for BEIT.

We can put you in direct contact with our designers subject to their consent. Email us on info@beit-collective.com and we’ll do our best to connect you!